The residential service industry is unlike any other in the world. There’s TONS of home service businesses in the world, but luckily, we don’t have very many large corporate competitors. Also, for the residential services industry, customers are generally geographically concentrated. Let me be blunt for a second: I’ve never been remarkably clever. I’ve never […]
About The HomeServiceChats Team
Here's a scratch on the tip of the iceberg - between managing and growing multiple multi-million dollar businesses in multiple locations, and holding the "Inc. 5000's fastest growing privately held businesses" award for the last 2 years in a row, we've seen some stuff. But it's just a little scratch of knowledge, and we're still learning new things every day. Our goal? To share with you what we've learned and are learning, to help you market and manage your company to deliver superior customer service, maximize productivity, and steadily grow your income and profit.
Here’s the situation. Your customer is sitting on the couch at home, tapping at his keyboard, living the dream. Minus one thing. He’s got a problem deep in the guts of his house, a problem he can’t fix. This is where it gets good (for you). He’s filling out your Contact Form to have you come […]
Vehicles expense. This one’s a wallet vacuum. For a service company, it’ll easily make it into your top 5 expenses. As an unapologetic numbers nerd, I spent most of my time chipping away at the big five. Vehicle expense was fun. But I’ve learned a thing or two (or five) from my metaphorical fist fight […]
How great would it be if you had a Google Analytics, R2D2 sort of robot that spits out a detailed Analytics report on your business whenever you ask? Or what if you could just click your mouse button and every report you’ve ever needed pops up on your screen? Well, believe it or not, we’ve […]