Train Your Employees to Win Constantly With Consistency
First things first.
Don’t try to do all the training yourself — divide it into levels.
Train the trainer and keep them up to date on the latest in the industry, and only teach what they’re ready to learn.
Consider an interactive approach vs traditional — it tends to be more effective.
Hands on techniques for example.
Have your employees actually do what you’re training them to do. It’ll stick better that way.
That said, here’s the most important thing.
Consistency = Processes & Efficiency
If you’re not gathering them for training every week, your company will plateau or even fail.
Because if you don’t have consistency, that means you don’t have processes.
Which means that your manager is spending all of his time putting out fires instead of more profitable tasks.
Training separates a premium company from a non-premium. It’s what differentiates a one or two man op from a 100 truck operation.
This is why.
Consistency = Dependability
A home service company is a people business. You’re selling the experience acumen and the consistency of the people doing the work.
People crave consistency. They want to be able to depend on you.
Training is the only way to create that consistency, which directly translates into dependability.
Some people think training should be more technical in nature, but I think it’s better to train more on customer experience than anything else. It never hurts to be customer-centric, right? The more you keep your customers at the center of your focus, the happier they’ll be and the more money you’ll make. Just make sure it’s all balanced and you’ll be good.
Implement your training every week. Keep it consistent if you want to keep your employees consistent. It’s pretty straightforward.
Training Eliminates Problems — Preemptively and Otherwise
Your job is to deliberately prepare your training to deliver a specific outcome.
Is your efficiency lacking? Plan your training to remedy it.
Are your employees dragging? Find the root of it, cut it out and burn it to dust — by prepping your training material and trainer to properly motivate and address the issues that have them underperforming.
Now here’s a big one.
Some departments are overlooked, but they need to be trained just as much. Every department should have regular training, because that’s the only thing that keeps people consistently on the uptrend. Not to mention that it keeps them from dodging the downtrend.
I know training can be difficult to stay on top of.
It can be hard to invest so much time and effort into something that can give such a morbidly delayed gratification.
But you really have to be intentional and make it happen if you expect to build anything of value.
Think you’re too busy? You’re not. It’s just a matter of priority.
You CAN and again, you should.
On top of all of the benefits we’ve already covered, think of this.
People crave personal development. Training them is improving them — giving them an upgrade.
They’ll work harder for you. They’ll be more efficient.
They’ll make you more money and save you more money.
Believe me. Make training a top priority and keep your eyes peeled for the delayed results. (And a lot of the time, they’re not even that delayed.)
Delayed or not, you’ll reap the benefit, so make it happen!
So we’ve covered how important it is to train regularly. It’ll keep your people on their toes and at the top of their game.
Now here’s my last tip.
Bring in outside expertise.
Have someone come in from time to time — a pro who’s good at communicating why and how he’s a pro — and pay for the techs to eat breakfast and listen.
They’ll learn a thing or too, probably enjoy the fresh variety in their schedule, and maybe even get some motivation.
That’s all I have for you today. Hope it helps!